Any normally stocked products may be returned for a full refund within 30 days from the date a shipment is received. Special orders may be returned within 30 days from the date a shipment is received subject to a 20% restocking fee. Returns made more than 30 days after the date a shipment is received, but less than 90 days after the date a shipment is received, will be subject to a 20% restocking fee. Returns will not be accepted more than 90 days from the date of sale.
All returns must be accompanied by a Return Form, listing the Return Authorization (RA) number and order number. Items must be in new, undamaged, unused, unaltered, and resalable condition and include the original manufacturers packaging. The parts and their packaging must be shipped inside a sufficiently sized box to house them and packed well to avoid damage on the return trip. DO NOT apply any shipping labels directly to the manufacturers packaging! DO apply labels to the larger shipping box. Any items not meeting these requirements may be subject to additional fees, or may not be accepted.
All part warranties are for manufacturers defects only, through the original manufacturer of the part. As a service to our customers, Northern Drivetrain, LLC will accept warranty returns within 30 days from the date of sale. Returns must be accompanied by a Return Form, listing the RA number and order number. If reasonably possible, Northern Drivetrain, LLC will attempt to replace the part or credit the sale in a timely manner.
Returns must be sent pre-paid via the carrier of your choice. It is highly recommended that you send any items for return via an insured shipment method such as UPS.
Returns may be sent to:
Northern Drivetrain, LLC
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